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Humanoid Robots with high level human interaction skills are already tackling real challenges across industries. For retailers, robots will play an important role in the Customer Experience by interacting on a personal level with customers, suggesting items, assisting customer service teams, and enhancing the in-store shopping experience. We’ll learn about robots available on the market, that can connect with Salesforce features like Einstein for customer recognition, interaction, and product recommendation, Sales Cloud or E-commerce for sales engagement, or Chatbots for customer service. We’ll learn about creating a robotic extension of sales teams that can be deployed to clients using SFDC.
Filipe Freitas