Admins Are Critical Change Agents

Salesforce Admins are often at the centre of change within organizations. Whether you are automating a process or transitioning to Lightning, change management skills are necessary for success. A little bit of change management wrapped in your projects will ensure smooth sailing and create a better experience for your stakeholders, end users and also you.

During this session we will discuss change management techniques and skills that you can apply as soon as you depart the session. Once you begin to use these techniques and skills you will experience improved support and positive responses to the changes you bring to your organization on the platform.