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As customers continue to harness the power of the Salesforce platform, the need for support continues to grow. Most organisations start off with a small Salesforce implementation and a single admin either in their IT or business areas. After initial success, more business processes and functionality are folded into the current Salesforce implementation and rolled out to more users and business units. At this point, a single admin is usually not able to support additional users or functions without some serious overtime.
This session will articulate how to recognise the need to grow from a solo admin function into a Centre of Excellence to support various lines of businesses / user groups. It will touch upon the metrics and levers needed to build a business case for staffing.
Louise Lockie