The Untapped Customer: Your Employees

Your employees are consumers too—they fly on JetBlue, ride in Ubers, they shop on Amazon, they stay at high-end hotel chains and pay with American Express. On a regular basis, they’re interacting with companies that deliver some of the best customer experiences. But when they come to work, do they find the same levels of excellence from your service desk?

In this session you will learn how to: Deliver service to every employee through one service desk. Extends beyond IT to support all business departments. Gain ITSM and CMDB functionality out of the box from with Salesforce